HOW TO RETURN? 

Via Our store: 

For all purchases (inc. Online and In-store).

Step 1: Go in-store

• Take your item(s) and visit our shop located at Malaysia, Selangor, Sekinchan
  

Step 2: Speak with staff

• Provide the team member in store your unwanted item.
• Show proof of purchase.
• If you paid using a credit card please bring the same card with you.

Step 3: Receive an exchange 

• Once the returns policy has been met, you’ll receive an exchange or refund on the spot.

Via Post: 

For online purchases 

Step 1: Go online and chat with us, our staff will assists you. .

Kindly stated the details below as you want to return and exchange:

Your name:

Your Contact number:

Tracking Number/Order ID:

What products you brought with us:

Reason for return and exchange: 

Please take note. If the item returned does not meet our Returns Policy below your order will be sent back to you.

RETURN POLICY

• You can, within 14 days of receiving the product(s) ordered from the our online store , return and exchange any product(s) that you are not completely happy with.
• Product(s) can be returned, provided that the product(s) is in its new and original condition, original product packaging attached with its original price tags and labels.
• Original product is required.
• Delivery will be charges that were paid during the next return and exchange order
• BILLY JEANS CONCEPT SHOP reserves the right to deny a refund or exchange if the product(s) does not meet the Return Policy requirements above.

T&C apply 

Refund & Exchange conditions:

• NO REFUND once the goods is sold.
• Allow exchanges for the same item in a different size will not incur any additional charges.
• If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.

T&C apply